Income Tax filing or filing the IT return in India is not an easy task especially when you are filing a return by yourself instead of doing it via CA or filing agencies. ITD has evolved the ITR filing process a lot but the Income Tax Department can still make the process much more easier for basic or entry-level ITR individuals. Making the entire process easy will exponentially increase the number of ITR filings. It will also save some money for those who have basic ITR data and are capable of filing ITR by themselves.
It is good for the individual taxpayers that ITD has been supporting via Chat and call and also actively addressing issues via the Grievance system. If you have any issues you may contact the Income Tax Department via Chat or Call support and in case you want to raise the support ticket, you can “Submit Grievance”.
How to Submit Refund Reissue Grievance on the ITD Website?
“Submit Grievance” is the only way forward if you successfully filed and processed the ITR but the refund failed due to any reason. This post will guide you through raising “Grievance” and checking the status of the Grievance with ITD.
Sometimes, even after diligently filing your returns, you may encounter issues with receiving your refund. Sometimes you will not be able to create the “Refund Reissue” request unless you submit the grievance to ITD.
Carefully read and understand the notice or notification by the ITD on Refund failure. One of the common issues with refund failure is issues with the bank accounts, so make sure you re-validate the bank account marked for the refund before filing the ITR and before raising the “Refund Reissue” request.
Step 1: Log in to the ITD e-Filing Portal
1. Visit the ITD e-Filing Portal: Go to https://www.incometax.gov.in/iec/foportal/
2. Login: Enter your User ID (PAN) >> Password then click on ‘Continue’.
3. On the “Login with OTP” screen, click on “Generate OTP” >> Now, agree with the terms and proceed to Generate Aadhar OTP.
4. Enter the OTP from UIDAI (Aadhar) and “Login”.
Step 2: Access the Grievance Section
1. Navigate to “Grievances” and
2. Click on “Submit Grievances” from the drop-down menu to proceed with registering your issue.
Step 3: Fill in the Grievance Details
1. Choose Grievance Category: Select the appropriate category for your grievance. For refund issues, select ‘Refund Related’.
2. Under the Sub-Category: Select the appropriate issues, if you are Unable to Raise a Refund Reissue Request then select it from the dropdown.
3. Fill in Other Details: Provide all required details such as assessment year etc.
4. Grivience Description: You need to write the issues as directly as possible to avoid making it lengthy. You can write only 3000 characters so phrase your concern nicely.
5. Attach Supporting Documents: Upload any relevant documents, such as copies of your tax returns, and intimation/notification you received from ITD upon refund failure.
Step 4: Submit the Grievance
1. Review Your Details: Double-check all the information you have entered to ensure its accuracy. If anything is wrong from your side then it would be difficult to get the resolution sooner.
2. Submit: Click on the ‘Submit’ button to send your grievance to the Income Tax Department.
Step 5: Track Your Grievance Status
1. Acknowledgment Intimation: After successful submission, you will receive an intimation email with a unique grievance number.
2. Grievance Status: You can track the status of your grievance by logging into the ITD e-filing portal and navigating to ‘Grievance’ Click on ‘Grievance Status’.
3. Grievance Number: Open the appropriate Grievance by clicking on the unique grievance number.
There are no official timelines for the resolution of the grievances, but you may expect a response in 48 hours which may vary based on the issues. You may also reach out to the Income Tax Department via Chat and Call support to know the status and resolution of your issues.
